CortiezWear Refund Policy
We aim to make your refund process simple, transparent, and fast. If you’re not satisfied with your item and it meets our return conditions, we’ll issue a full refund to your original payment method.
Refund Process
Once your return is received, we will inspect the item(s).
If approved, we will process your refund within 1–3 business days.
Depending on your bank or payment provider, refunds may take up to 7 business days to appear on your account.
Approved Refunds
Refunds are issued for:
Items returned in unused, original condition
Returns approved within the 30-day return window
Products that meet eligibility based on our Return Policy
Partial Refunds
In some cases, a partial refund may be granted if:
Items are returned with signs of use
Items are damaged or incomplete
Returns are submitted past the allowed time frame
Delayed or Missing Refunds
If you haven’t received your refund after 7 business days:
Check your bank or credit card statement
Contact your payment provider
If unresolved, email us at info@cortiezwear.shop
Exchange Requests
We do not offer automatic exchanges. If you’d like a different size or item:
Submit a return for your original item
Place a new order for the item you prefer
Refund Contact Information
Company Name: CortiezWear
Address: 20-22 Hogarth Rd,
Earls Court, London, SW5 0PT
United Kingdom
Contact:
Phone: +44 020 7373 6155
Email: info@cortiezwear.shop
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM (UK Time)
