Shipping Policy
At CortiezWear, we’re committed to delivering your orders quickly, reliably, and safely. Below you’ll find all the details regarding how your order is processed, shipped, and tracked.
Order Confirmation
As soon as you place your order, you’ll receive an order confirmation email. This confirms that your order was received and your payment has been pre-authorized.
If you do not receive a confirmation email within 10 minutes of placing your order:
Please check your spam/junk folder
Or contact us at info@cortiezwear.shop with the subject line: “Order Confirmation Not Received”
Order Processing Time & Cut-Off
Processing Time: 1–2 business days (Monday to Friday)
Order Cut-Off Time: Orders placed before 3:00 PM (UK time) are processed the same day
Orders placed after 3:00 PM or on weekends/holidays will be processed the next business day
Shipping Time & Delivery Estimates (United Kingdom)
Standard Shipping: 2–4 business days
Shipping Provider: Royal Mail, Evri, or equivalent tracked courier services
Tracking Number: Sent via email once the order is dispatched
International Shipping
We currently ship only to United Kingdom.
UK Orders: Delivered within 2–4 business days
Customs & Duties: For international orders, customs duties (if any) are the responsibility of the customer
Shipping Costs
United Kingdom: Free shipping on all orders
Germany: Currently unavailable
Other Regions: Currently unavailable
Made-to-Order & Custom Items
If you ordered a customized product, our team will contact you by email to confirm your customization details.
These orders are processed only after final approval is received
Custom orders may require additional production time before shipping
Order Updates & Tracking
Once your order is shipped, you will receive:
An email with tracking information
Status updates on the delivery progress
If you do not receive your tracking email within 7 business days, please contact us at info@cortiezwear.shop.
Order Acceptance, Pricing & Fraud Protection
We reserve the right to:
Cancel or reject orders at our sole discretion
Request additional identity verification (such as billing address, phone number, or proof of ID)
Cancel orders suspected of fraudulent activity
We aim to ensure accurate pricing on our website. However, in case of pricing errors:
We may cancel the order and notify you
Or contact you for approval before proceeding
Orders are not binding until confirmed by us via email.
CONTACT INFORMATION
Company Name: CortiezWear
Address: 20-22 Hogarth Rd,
Earls Court, London, SW5 0PT
United Kingdom
Contact:
Phone: +44 020 7373 6155
Email: info@cortiezwear.shop
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM (UK Time)
